Privacy Policy

1. Introduction

AKULAR Inc. (“AKULAR,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website at akular.com (the “Site”), use our products, or otherwise interact with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title when you submit a form, request a demo, or contact us.
• Account Information: Credentials and profile details when you create an account on the AKULAR platform.
• Communications: Any messages, feedback, or other content you send to us.
• Payment Information: Billing details processed through our third-party payment processors. We do not store credit card numbers on our servers.

2.2 Information Collected Automatically

• Aggregated Analytics Data: We use Cloudflare Web Analytics, a privacy-friendly, cookieless analytics service. It collects aggregated, non-personally-identifiable data such as page views, referrers, browser type, and country. No cookies are set and no individual visitors are tracked. See Section 7 for more details.
• 3D Model and Sensor Data: When using the AKULAR platform, we may collect metadata related to 3D models, building information models (BIM), IoT sensor readings, and camera feeds you upload or connect.

2.3 Information from Third Parties

We may receive information from business partners, technology integrations (such as Autodesk, Bentley Systems, Procore, or Verkada), and publicly available sources to enhance our services and communications.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the AKULAR platform and services
• Process and fulfill demo requests, inquiries, and transactions
• Personalize your experience and improve our products
• Communicate with you about updates, security alerts, and support
• Send marketing communications (with your consent where required)
• Analyze usage patterns and optimize performance
• Comply with legal obligations and enforce our agreements
• Detect, prevent, and respond to fraud, security threats, and technical issues

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist us in operating our platform, processing payments, hosting data, and providing customer support (e.g., AWS, Netlify, Firebase).
• Technology Partners: Integration partners such as Autodesk, Bentley Systems, and Verkada, solely to the extent necessary to deliver integrated functionality you have enabled.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
• With Your Consent: In other circumstances where you have given explicit consent.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your information. This includes encryption in transit (TLS) and at rest, access controls, regular security assessments, and secure cloud infrastructure. Our platform operates on enterprise-grade infrastructure including Amazon Web Services (AWS) with data encrypted using AES-256.

While we strive to protect your personal information, no method of transmission or storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

6. Data Retention

We retain your personal information for as long as your account is active, as needed to provide you services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

This Site does not use analytics cookies, advertising cookies, or any third-party tracking technologies. We use Cloudflare Web Analytics, which is entirely cookieless and does not collect personal data.

Our infrastructure provider, Cloudflare, may set strictly necessary security cookies (such as __cf_bm) to protect the Site from malicious traffic. These cookies are essential for security, do not track you across websites, and are exempt from consent requirements under applicable privacy laws.

Contact form submissions are processed by Netlify Forms. Netlify does not set cookies on your browser in connection with form submissions.

All fonts used on this Site are self-hosted. No external requests are made to third-party font services.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, commonly used format.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
• Restriction: Request that we limit the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at support@akular.com.

9. International Data Transfers

AKULAR is headquartered in Arlington, Virginia, United States. If you are accessing our services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. We take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: